Frequently Asked Questions
Find answers to common questions about our gourmet products
How do you ensure the freshness of perishable items?
All perishable goods are packed in temperature-controlled insulated containers with cold packs to ensure they arrive at your door in peak condition.
Are your products authentic and imported?
Yes, we source our products directly from traditional producers in Spain and across the Mediterranean to guarantee 100% authenticity.
Do you offer gift wrapping for special occasions?
We offer premium gift packaging and personalized notes for our curated hampers and individual gourmet items at checkout.
What should I do if my order arrives damaged?
Please contact our support team within 24 hours of delivery with a photo of the damage, and we will arrange a replacement or refund immediately.
Are there any allergens I should be aware of?
Detailed ingredient lists and allergen warnings are provided on each product page. However, our facility processes nuts, dairy, and gluten.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery.